Shipping & Returns
Straightforward information about dispatch, discreet packaging, delivery and getting help with your order.
When We Ship
Orders received before 10 a.m. California time usually ship the same day. Same-day dispatch is not guaranteed. We do not ship on weekends or holidays.
We keep approximately 99% of our designs in stock. Availability can vary by model, size and color. Check the product listing when ordering.
Processing Time
Orders placed after the daily cut-off, on weekends or on holidays are processed on subsequent business days.
Delivery Time
Dispatch and delivery are different. Transit time depends on your destination and selected shipping service.
Shipping Charges
{{SHIPPING_RATES_CHECKOUT_DETAILS_AND_SUPPORTED_DESTINATIONS}}
Discreet Packaging
We ship in unmarked boxes. The return address uses either a person’s name or a corporate name that does not identify the contents as sex toys.
International shipments may require customs descriptions or documentation under applicable rules.
Tracking & Delivery Questions
{{TRACKING_NOTIFICATION_METHOD_AND_AVAILABILITY}}
If your expected delivery window has passed, or tracking shows a delivery you have not received, contact us with your order number and tracking details.
Address Changes & Cancellations
Check your delivery address before ordering. If you need to correct an address or request cancellation, contact us promptly. Changes may not be possible once processing or dispatch has begun. Your applicable statutory rights are unaffected.
{{UNDELIVERABLE_AND_RETURNED_TO_SENDER_PARCEL_TERMS}}
International Orders
{{INTERNATIONAL_SHIPPING_AVAILABILITY_AND_RESTRICTIONS}}
{{IMPORT_TAXES_DUTIES_CLEARANCE_FEES_AND_WHO_PAYS}}
Returns & Exchanges
Our voluntary change-of-mind return conditions are listed below. These conditions do not remove rights available under applicable consumer law.
- Request a return within: {{RETURN_REQUEST_WINDOW}}
- Send the item back within: {{RETURN_SHIPMENT_WINDOW}}
- Required condition: {{CONDITION_PACKAGING_AND_HYGIENE_SEAL_RULES}}
- Excluded items: {{VOLUNTARY_RETURN_EXCLUSIONS_OR_NONE}}
- Return postage: {{WHO_PAYS_RETURN_POSTAGE}}
- Return fees: {{RETURN_FEES_OR_NONE}}
- Exchanges: {{EXCHANGE_POLICY}}
How to Request a Return
- Contact us through Get2us or our contact form.
- Include your order number, the item concerned and whether your request concerns a change of mind, fault, damage or an incorrect item.
- Follow the return instructions and use the confirmed return address. Keep proof of postage.
Before sending anything back: the address on your shipping label may not be the correct returns destination. Contact us for return instructions.
Damaged, Faulty or Incorrect Items
Contact us when you discover a problem. Include your order number and a description. Where helpful, provide photographs of the item or packaging only — never intimate photographs. Stop using an item that appears damaged or unsafe.
{{FAULTY_ITEM_REMEDIES_AND_RETURN_POSTAGE_PROCESS}}
Refunds
- Processing time: {{REFUND_PROCESSING_TIME_AND_START_POINT}}
- Payment method: {{REFUND_METHOD}}
- Original shipping charges: {{SHIPPING_REFUND_RULES}}
- Permitted deductions: {{DEDUCTIONS_OR_NONE}}
Your payment provider may take additional time to display a refund after it has been processed.